Refund policy

FINAL SALE POLICY

At MAISON BY MELL LLC each piece is carefully customized and crafted exclusively for every client, based on her measurements, preferences, and desired style.

Due to the personalized nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds under any circumstances.

Before delivery or shipment, each client receives a final approval video to review her piece. Once approved and delivered or shipped, the order is considered fully accepted and completed.

Additionally, for hygiene and safety reasons, we cannot accept any items that have been handled, tried on, or worn, as hair products can absorb odors, sweat, and external factors.

By making a purchase, whether online or in-store, the client acknowledges and agrees to this policy in full.

 

CHANGES AND REFUNDS

If you receive an incorrect, damaged, or defective item, please take clear photos of the product immediately upon delivery and contact us as soon as possible.

Each case will be reviewed individually. If the issue is verified and the product qualifies, we may authorize a return, replacement, or other appropriate resolution.

Please do not use, alter, wash, install, or modify the product before contacting us, as doing so may affect eligibility for a return or replacement.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at mayletlima0987@gmail.com.