Styling
You should take your measurements carefully. Before you start, pin hair as flat and tight as possible before taking the measurements. This will eliminate bulges that distort head contours.
1. Circumference: Measure all around the head. Position tape measure so its edge follows the hair line around the head and nape of the neck.
2. Front to Nape: Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck.
3. Ear to Ear across forehead: At front of ear, measure from hairline at base of sideburn, up across the hair line along forehead to same point in front of other ear.
4. Ear to Ear over top: Measure from hairline directly above the ear across top of head to the hairline directly above the other ear.
5. Temple to Temple round back: From temple to temple across the back of head.
At Maison by Mell each piece is carefully customized and crafted exclusively for every client, based on her measurements, preferences, and desired style.
Due to the personalized nature of our products, all sales are final.
We do not accept returns, exchanges, or refunds under any circumstances.
Before delivery or shipment, each client receives a final approval video to review her piece. Once approved and delivered or shipped, the order is considered fully accepted and completed.
Additionally, for hygiene and safety reasons, we cannot accept any items that have been handled, tried on, or worn, as hair products can absorb odors, sweat, and external factors.
By making a purchase, whether online or in-store, the client acknowledges and agrees to this policy in full.
Shipping Policy
At Maison by Mell, we are committed to processing and shipping your order as quickly and securely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping & Delivery
Delivery times may vary depending on the destination, shipping carrier, and shipping method selected at checkout. Please note that processing time is separate from shipping transit time.
Tracking Information
Once your order has been shipped, you will receive tracking information via the email address or phone number provided at checkout.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
Maison by Mell is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery and transit times are subject to the carrier's operations. If your package is delayed or appears to be lost, please contact us so we can assist you in reviewing the situation.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building management, or the shipping carrier.
Maison by Mell is not responsible for packages confirmed as delivered to the shipping address provided at checkout.
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective product, please take clear photos of the item and packaging immediately upon delivery and contact us as soon as possible.
Please do not wear, install, wash, cut, color, alter, or otherwise modify the hair before contacting us. Each case will be reviewed individually to determine whether the product qualifies for a return, replacement, or other appropriate resolution.
Shipping Delays
Estimated delivery dates are not guaranteed. Maison by Mell is not responsible for delays caused by shipping carriers, weather conditions, holidays, natural events, or circumstances outside of our control.
By placing an order with Maison by Mell, you acknowledge and agree to this Shipping Policy.
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